FAQ

Here is where you can find some frequently asked questions! If there is any question you may have that cannot be found on this page, please feel free to email us at, shop.96apparel@outlook.com or send us a direct message on Instagram: @_96apparel

 Q: Where do the items ship from?

All items are shipped from Markham, Ontario, Canada.

Q: How much does shipping cost?

Shipping varies $12-$15 within Canada. (Ontario is $12, everywhere else within Canada is $15.)

Shipping is $15 within USA and $30+ outside of North America (this is in CAD currency) 

Expedited/faster shipping options are available at checkout for separate fees.

Q: Can we shop in store?

YES! 96 Apparel has an open to public storefront in Markham, Ontario! You can find us at King Square mall on the second floor across from the rooftop. 

Q: Do you offer delivery or pick up for local customers?

Yes! We offer FREE in-store pick ups! Pick-up details are available at checkout. 

Q: "Are the items used?"

YES. The majority of the items sold on 96 Apparel are pre-loved. Sometimes there are brand new with tags items, which will be advertised accordingly. We try our best to list all item conditions on the site. 

Q: "How long does shipping take?"

Shipping times vary depending on location and postal offices. If you are looking for a faster shipping time they are offered at checkout for an extra charge. For more specific/rough timings please feel free to reach out, shop.96appparel@outlook.com or direct message us on Instagram: @_96apparel

Q: "Can I shop in different currencies?"

Yes! If you scroll to the bottom of the webpage, there is a currency selector! You can select the currency you'd prefer to shop in and prices will change automatically. 

Q: "What are the exchange/return policies?"

96 Apparel does not offer returns or exchanges. All sales are final. If you encounter any problems with your order, please feel free to contact shop.96apparel@outlook.com with your order number or send us a direct message on Instagram: @_96apparel.